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If you have faced any issues with our services, please do not hesitate to post your complain.If you have already posted a complain, you can check its current status using the complaint ticket ID that you saw on the screen of your monitor after submitting your complain.
Every complaint registered with us is taken very seriously. To resolve it fairly, we carefully study the details and verify the relevant matters, which makes the process manual. Manual tasks are handled at "onkiraya.com" only on weekdays, Monday to Saturday, between 09:30 AM to 06:30 PM, IST (UTC+05:30). We expect our users to understand our schedule and allow us some time to check their complains exhaustively.Every complain is looked into seriously by us and we try our best to resolve it fairly within the least possible time.
We request you to kindly share all relevant details as clearly as possible while submitting your complain. Please rememer to include specific information such as date, time, and a brief description of the issue that compelled you to register a complain. The more clearly you describe the matter, the better we will be able to understand it and would also be able to resolve it for you in the shortest possible time.Your cooperation in this regard would always be earnestly expected and would also help us to serve you more effectively.